Beyond the forums, also be sure to check out our free video tutorials, which cover a wide range of development topics related to Titanium, API Builder, and beyond.
We have support engineers monitoring this channel 24/7. Response times are made on a “best effort” best basis depending on volumes, but we typically respond within 30 minutes. If you are not in the chat window when we respond, the reply will be emailed to you so you won’t miss it.
Click Chat icon on the bottom right corner after you login to platform.axway.com, then click New Conversation.
Note: if you are running an ad-blocker, you may need to whitelist the Appcelerator and Axway domains to access the chat icon.
Provide a detailed summary of your support request, such as:
Steps to reproduce the issue
Environments affected (iOS, Android, Windows) if applicable
Version of the SDK, IDE, Modules etc, and so forth.
Error messages received, if applicable
Links to screenshots or screencasts of the behavior, if necessary
Reproducible sample code if applicable
Enterprise subscriptions include elite support with formal case management, guaranteed SLAs and , and commitment to critical bug fixes to ensure your organization is operating at the highest levels at all times.