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Comment: Updated the Silver support Communication option to include "Hotline"

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Enterprise support options

Silver (included)

Gold (available)

Platinum (available)

Incidents / year

Unlimited

Unlimited

Unlimited

Response time

1 business day

4 hr Critical, 8 hr Other

2 Hours

Support availability

Mon-Fri 8am - 5pm PT

24 x 5

24 x 7

Communication

Web & Hotline

Web & Hotline

Web & Hotline

Critical bug fixes

Yes

Yes

Yes

 

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