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Field

Required

Information to include

Summary

A concise summary that distinguishes it from other tickets, making it easy for the core team to determine at a glance the nature of the issue.
Format: <COMPONENT>: <SUB-COMPONENT> - Description (eg. "iOS: Facebook - Unable to login on iPod")

Assignee

Leave as default

Reporter

Leave as default

Severity

Optionally, one of the following descriptions may be chosen to reflect the issue's impact on your project: 

  • Blocker: issue is blocking project
  • Major: crashing or incorrect behavior issue that may have a workaround or is not stopping ship
  • Minor: crash or incorrect behavior that does have a reasonable workaround or low impact
  • Trivial: functions correctly, but appearance/functionality needs improvement
  • None: default

Components

Choose a component from the list

Environment

The tested environment (only include the versions of each component that exhibit the problem and have been physically tested)

  • Titanium SDK version: number, build date and build hash, or output to the console output at application launch 
  • Javascript Engine: Rhino / V8 
  • Platform & version: iOS x.x, Android x.x, Blackberry x.x, OS X x.x, Windows x, and/or Ubuntu x.x 
  • Device Details: iOS simulator, Android emulator, or physical device model 
  • Host Operating System: OS X x.x, Windows x, or Ubuntu x.x 
  • Titanium Studio version: available in Help > About

 

Description

A concise, factual, description containing the following sections (use the JIRA Ticket Template as a starting point): 

Problem 
Explanation of the problem, including the actual behavior and the expected behavior 

Test case 
Steps to reproduce plus simple working code that demonstrates the issue and follows the  Creating a Test Case guidelines, placed within a {code} markup block in the body of the ticket 

Community Discussion 
A link to the Q&A question in which you asked the community to verify the observed behavior 

Log 
Logged messages from the following locations, depending on the problem, placed within a {code} markup block in the body of the ticket: 

  • Android and iOS Development: Titanium Studio console output of exceptions
  • Packaging: contents of build.log (Android: <PROJECT>/build.log, iOS: build/iphone/build/build.log)
  • Titanium Studio: contents of menu item Help > Titanium Studio > View Log File (contents of <workspace-dir>/log file) 

Attachment

Attach images and assets, but try to keep code in the description field 

Labels

The only valid labels are regression for regressions and parity for differences between platforms. All others will be removed before the ticket is accepted.

We do not underestimate the time and conscientiousness involved in raising good tickets, and we very much appreciate it. Thank you for all your efforts!

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