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This document provides information on troubleshooting Titanium SDK and Studio and information about push notification error messages.

Titanium SDK and Studio

Error enabling Cloud service for project

If you receive a message similar to "Error enabling Cloud service for project" in Studio when trying to enable Cloud services for your project, the Mobile Backend Services (MBS) server may be down or Studio is unable to connect to the MBS server. Try to enable Cloud services later.
If you are still receiving this error when trying to enable Cloud services, check to see if your application was created in https://platform.appcelerator.com/.

If the application was created, check to see if MBS keys were created for the application. To find your MBS keys, go to https://platform.appcelerator.com/, select your application from the Apps drop-down list, then click Configuration. You should see items for App KeyOAuth Consumer Key and OAuth Secret. Click the Show link to expand these items. Note that you need both the Development and Production version of these items. You can switch between the two by clicking the drop-down box in the top-right corner that displays either Development or Production.

If you do not have MBS keys, try to enable Cloud services again at a later time.

If you do have MBS keys, manually enter the MBS key information in the tiapp.xml file. To manually enter this information:

  1. Double-click your tiapp.xml file to open it in the Editor.
  2. Click the tiapp.xml tab in the lower-left corner of the Editor.
  3. Insert the following MBS property keys as children of the ti:app parent tag and replace with the application's MBS keys found earlier:

  4. Save and close your tiapp.xml file.

  5. Reopen your tiapp.xml file. In the Overview tab, it should show that Cloud services is enabled.

Push notification error messages

The following table lists error messages reported by the MBS push notification dispatcher, which is responsible for sending push notifications to the Apple Push Notification Service (APNS) and Firebase Cloud Messaging (FCM).

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Firebase Cloud Messaging (FCM) is the new version of Google Cloud Messaging (GCM). For additional information, refer to Firebase Cloud Messaging.

Apple Push Notification Server (APNS) errors

CodeMessageDescription
2001There was a problem loading or reading the keystore.There was a problem loading the keystore (APNS certificate). Try re-creating and uploading your keystore.
 2002There was a network problem communicating with APNS, such as an SSL or socket error.Network communication between the MBS push notification dispatcher and APNS was interrupted for some reason.
2003Certificate does not exist.The specified APNS push certificate does not exist.
2004Certificate is disabled.The specified APNS push certificate is disabled.
2005Payload is invalid.The JSON payload is invalid.
2006Payload is longer than 2048 bytes.The JSON payload is longer than 2048 bytes. You need to make the payload smaller.
2007Certificate is revoked.The specified APNS push certificate has been revoked. You need to generate a new certificate.
2008Certificate is expired.The specified APNS push certificate has expired. You need to generate a new certificate.
2009Certificate is invalid.The specified APNS push certificate is invalid. You need to generate a new certificate.
2010Socket is closed.The socket connection between the Mobile Backend Services push dispatcher and APNS was closed.

Firebase Cloud Messaging (FCM) errors

Error codes in the 3000-3099 range are FCM error codes. Error codes above 3100 are for custom MBS push dispatcher errors.

CodeMessageDescription
3001Too many messages were sent to a specific device. Retry sending after a while.FCM limits the number of push messages that can be sent to a particular device over a period. Increase the period between notifications for this device.
3002A particular message could not be sent because the FCM servers encountered an error.FCM servers encountered an error.
3003Bad registration_id. Sender should remove this registration_id.The FCM client sent a bad registration ID and should re-register with FCM to obtain a new ID. This error is uncommon if you are using the Modules.CloudPush module.
3004Time-to-live value provided is less than zero, or more than the allowed maximum.The message's Time to Live (expiration date) value is invalid. This error is uncommon if you are using the Modules.CloudPush module.
3005Payload is longer than maximum allowed size of 4096 bytes.FCM limits push notification payload size to 4096 bytes; try reducing the JSON message size and sending again.
3006The sender_id contained in the registration_id does not match the sender_id used to register with the FCM servers.The FCM client did not use the proper sender_id. This error is uncommon if you are using the Modules.CloudPush module.
3007Collapse key is required. Include collapse key in the request.If you are using a custom FCM client you need to include a collapse key in the request. This error is uncommon if you are using the Modules.CloudPush module.
3008The request was missing a registration_id; registration_id is required with every request. The FCM client did not include a registration ID in its request. This error is uncommon if you are using the Modules.CloudPush module.
3009The user has uninstalled the application or turned off notifications. Sender should stop sending messages to this device and delete the registration_id. The client needs to re-register with the FCM servers to receive notifications again. 
3010Too many messages sent by the sender. Retry after a while.FCM limits the number of push notifications that can be sent by a particular sender over a given period. Increase the period between push notification send requests.
3011A particular message could not be sent because the FCM servers were not available.The FCM server was not available for an unknown reason. Try again later.
3101No result retrieved from FCM Server.The FCM server did not return a response from the push notification request.
3102fcm_apiKey is null.Make sure you've configured Mobile Backend Services push notifications with your API key.
3103RegistrationId(s) is null or empty.The FCM client provided a null or empty registration ID. This error is uncommon if you are using the Modules.CloudPush module.
3104FCM internal error.An internal error occurred with FCM. Check FCM status.
3105Message could not be sent, or there was a JSON parsing error.Make sure that the notification JSON payload is properly formatted.